Relaam Moves To Digital Tajdid, Enabling Lease Renewals Without Branch Visits

Relaam, Abu Dhabi’s leading property management company, has launched its digital Tajdid service, enabling tenants to renew their leases directly through the Relaam app without the need to visit a branch, while benefiting from lower renewal fees and greater convenience.

The launch is one of several initiatives being introduced as part of Relaam’s broader digital transformation journey, focused on enhancing the customer experience and improving access to essential tenancy services.

Tenants whose leases are approaching expiry will receive a notification through the Relaam app, prompting them to initiate and manage the renewal process digitally. The service gives customers greater flexibility to manage their tenancy at a time and place that suits them.

Manal Fraiwat, CEO of Relaam, said: “Our customers increasingly expect services to be simple, accessible and available when they need them. Tajdid is an important step in delivering on that expectation, making one of the most important moments in the tenancy journey significantly easier and more convenient.

“Our focus is on creating a more convenientexperience across both our digital and physical channels, while giving customers greater choice in how they interact with us. We will continue to invest in new services and enhancements that make managing properties and tenancies simpler and more efficient.”

Beyond lease renewals, the Relaam app provides customers with a central platform for managing a growing range of tenancy-related needs. Users can submit maintenance requests, access key tenancy services and follow step-by-step guides, all through a single, easy-to-use platform.

Relaam provides comprehensive property management services to individual property owners and institutional clients, managing entire buildings as well as individual units. Its approach combines detailed site inspections and technical assessments with tailored property strategies designed to enhance operational efficiency and maximise asset performance.

The launch of Tajdid marks another milestone in Relaam’s broader transformation journey, centred on enhancing the customer experience. As part of this journey, Relaam is redesigning key processes and introducing digital solutions that make services simpler, more convenient and more efficient. The aim is to give customers a better overall experience and greater flexibility in how they manage their properties and tenancies.