DHL Wins Frost & Sullivan 2019 UAE eCommerce Logistics Service Provider Company Of The Year Award

DHL Express, the world’s leading international express service provider, has won the 2019 UAE eCommerce Logistics Service Provider Company of the Year award at the Frost & Sullivan 2019 Middle East Best Practices Awards. The Best Practices Awards is a Global Programme by Frost & Sullivan that recognizes companies across regional markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development.

DHL’s continued commitment to supporting customers with the best tools and solutions in the rapidly growing domain of eCommerce, has led it to win this prestigious award. The company has made a large number of investments in its airside hubs, with massive expansions in 2018, which allows them to clear customs faster and provides consistent service across the end-to-end supply chain. Equally, DHL is also the only logistics provider to operate a full aviation network across the Middle East, and has been able to deliver consistent world class transit time performance.

Geoff Walsh, UAE Country Manager, DHL Express, said: “We are delighted to win this award as it reiterates our position as the leading logistics partner in the market, offering state-of-the-art facilities to our partners and customers. Our cutting-edge solutions and network continue to serve the rapidly growing eCommerce market in the UAE, and help local companies go global. We were the first express provider to set-up a presence in the UAE in 1976, so we have an extensive history here. Over the last 40 years we have witness tremendous growth, becoming market leaders in the UAE. Given that the UAE is major a hub between Europe, Asia and Africa, we will continue to strengthen and grow our operations here in the future.”

The increase in cross border eCommerce has created strong growth opportunities for DHL Express in the region. The company has introduced a variety of innovative services for the rapidly growing e-commerce market to meet the needs of businesses and end customers. To support the boom in e-commerce, DHL has developed an ecosystem that provides efficient and effective services to e-commerce operators by adopting the latest technologies such as artificial intelligence, blockchain, digitalization and Robotics Process Automation (RPA).